Shipping policy
Shipping Policy(Send By Post)
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Dear Valued Customer,
We are committed to delivering your orders in a timely and efficient manner. Below is our detailed shipping policy to ensure clarity and convenience for your shopping experience.
For Customers Within Canada:
Carrier Services:
We utilize Canada Post and UPS for all shipments within Canada to assure speedy and reliable delivery.
Processing Time:
Every order is processed within 12-24 hours, ensuring that your purchases are handled with utmost efficiency.
Delivery Time:
You can expect your orders to arrive at your doorstep within approximately 2-5 days, bringing your desired products to you as swiftly as possible.
Free Shipping:
We are pleased to offer complimentary shipping on all orders over $100 (before tax), adding even more value to your shopping experience with us.
For International Customers:
Carrier Service:
For our esteemed customers residing outside of Canada, we exclusively use UPS to handle international shipments.
Customs Policies:
Please be aware that customs policies vary greatly by country. While we are dedicated to offering efficient delivery services, we cannot guarantee delivery due to diverse international customs regulations. We advise that you check with your local customs office for more information on their policies and regulations.
Refunds:
In the rare case that your order is returned due to customs restrictions, we will refund the cost of the merchandise. However, shipping fees will not be refunded.
Your understanding and cooperation regarding our shipping policy are highly appreciated. We are constantly striving to enhance our services and ensure that you receive your orders with convenience and reliability. If you have any further questions or require additional information, please do not hesitate to reach out to our customer service team.
Thank you for choosing Fog City Vape. We look forward to serving you!
Warm regards,
Fog City Vape Customer Service Team